Refund policy
Return & Exchange Policy
14-day change-of-mind returns
To request a change-of-mind return or exchange, email hello@saintmargot.com.au within 14 days of delivery.
- Packs must be unopened, unused and in their original packaging.
- For hygiene and safety reasons, opened or used nail wraps are not eligible for change-of-mind returns or exchanges.
- Customers pay return postage for change-of-mind returns.
How to return an item
Please contact us before sending your return. Our support team will provide return instructions and the return-by date for approved returns. Once your return is received and inspected, we will process the replacement, exchange or refund as applicable.
Refund processing time
Once we receive and inspect your return, we’ll notify you whether your refund is approved. Approved refunds will be issued to your original payment method within 3 business days. Please allow up to 10 additional business days for your bank or payment provider to credit the funds.
We do not charge a restocking fee.
Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, please email us within 7 days of delivery with photos of the issue so we can help. Return postage is covered if the item was received damaged or incorrect.
The change-of-mind conditions and our request to contact us within 7 days do not limit your rights under the Australian Consumer Law.